PAYMENT PLANS TERMS & CONDITIONS
POLICY STATEMENT
Our Payment Plan is designed to spread the cost of your annual menopause treatment, offering a significant discount on the total of the appointment fees. The payment process is nice and simple; there are no interest charges or hidden costs and payments are debited automatically from the client’s payment card.
The Payment Plan is not a credit product. There are no credit checks and joining the plan will not affect your credit score, or your chances of using credit in the future.
PAYMENT SCHEDULES
Payments are debited monthly from the payment card which you have used to pay for your previous appointment(s). Plans for New Patients require an upfront payment. Please refer to the Payment Plan information for details of all costings.
CHANGE OF DETAILS TO YOUR PAYMENT CARD
If your card is cancelled, replaced or details change you must notify us immediately.
DECLINED PAYMENTS
We will contact you if a payment declines. Repeated failure to collect payment may result in our cancelling your Plan. Should this happen, you will be refunded any credit owed. Likewise, you will be invoiced for any treatment you have received that exceeds the amount paid into the Plan.
Please note we do not report information to credit reference agencies about the payments you make, or about any payments that you fail to make on time.
CANCELLATION OF YOUR PAYMENT PLAN
You may cancel your Payment Plan at any time in writing by email. Any credit accrued on your account will be processed for refund within 10 working days of notice.
Any shortfall in your account from appointments already attended will be invoiced to you for immediate payment. Failure to pay this will result in debt recovery processes. We will notify you in advance if we initiate such processes.
BOOKING YOUR APPOINTMENTS
Appointments included in the Payment Plan must be made by telephone.
All appointments that are included in the Plan must be taken within the 12 month period. Any appointments not booked within this time will be lost. No appointments may be carried over or refunded.
All appointments included in your Payment Plan are subject to our usual Cancellation Policy, which requires 2 working days’ notice to cancel or re-schedule. Failure to adhere to this cancellation period will result in your forfeiting the appointment.
Full details of the Cancellation Policy can be viewed in the Terms & Conditions on our website.
ADDITIONAL APPOINTMENTS & SERVICES
Menopause Health Matters are delighted to offer a wide range of services and appointments and all Payment Plan patients are welcome to book any of these either online or by telephone, making payment by the usual method. Any appointments that are not included in the Plan are chargeable at the rates advertised on our Fees page.
STORING CARD DETAILS
Payment processing services are provided by Stripe. The payment details which you provide to us are passed directly to Stripe and will be subject to its terms of service at https://stripe.com/en-gb/checkout/legal
By inputting payment card details, you are consenting to the use of the payment card details by Stripe for the purpose of paying for your order. If you have any questions relating to these services, please contact Stripe.
We do not store any of your payment card details on our systems and we shall incur no liability for the failure or data breach by any third-party provider including (but not limited to) Stripe, System Provider or providers of Associated Services to keep your information secure.
YOUR PRIVACY & PERSONAL INFORMATION
Your privacy and personal information are important to us. Any personal information which you provide to us will be dealt with in accordance with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information and your rights in relation to your personal information.
The Privacy Policy is available to view on our website.